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Refund and Returns Policy

Refund Policy

Last Updated: 20 Feb 2025

At KABIRFOREX.COM, we are committed to providing valuable services, including forex education, broker recommendations, and trader support. Due to the nature of our services, we maintain a strict no-refund policy, except in specific cases outlined below.

 

1. No Refund Policy for Free Services

Most of our services are provided free of charge, including:

  • Forex Education – Access to high-quality lessons, guides, video tutorials, and market insights to enhance trading knowledge.

  • Broker Recommendations & Consultations – Personalized broker recommendations based on extensive research and trader needs.

  • Scam Alerts & Blacklisted Broker Reports – Alerts about fraudulent brokers and industry risks to protect traders from scams.

  • General Support & Assistance – Helping traders with inquiries related to broker selection, risk management, and trading strategies.

Since these services are free, no refunds apply. Clients are encouraged to utilize the free resources available before considering any premium services.

 

2. Refund Eligibility (If Applicable)

Refunds are only applicable under the following circumstances:

  • Technical Issues with Paid Services – If you purchase a premium course or service and experience technical issues preventing access, we will attempt to resolve the problem. If unsuccessful, a refund may be considered.

  • Erroneous Duplicate Payments – If a client is mistakenly charged twice for the same service due to a system error, we will process a refund for the duplicate transaction.

  • Incorrect Transaction Processing – If an incorrect amount is charged due to a processing issue, we will review and issue a refund if necessary.

📌 Note: Refund requests will be reviewed on a case-by-case basis. Refunds are not guaranteed and are granted at our discretion based on the specific issue reported.

 

3. Non-Refundable Situations

Refunds will not be granted in the following cases:

  • Failure to Read and Understand the Service Details – Clients must read and understand the terms before purchasing any paid services. We encourage users to clarify any questions before making a payment.

  • Disapproval of Broker Recommendation – Our broker recommendations are based on industry expertise and research. If a client disagrees with the recommendation, a refund will not be provided.

  • Failure to Complete Verification Requirements – Clients must complete necessary verification steps, including KYC, before accessing premium services. Refunds are not issued for failure to provide required documentation.

  • Change of Mind – Refunds will not be issued simply because a client decides they no longer want to use the service after making a purchase.

  • Violation of Terms & Conditions – If a client is found to be in violation of our Terms & Conditions, they are not eligible for a refund.

  • Misuse of Services – If a client engages in fraudulent activity, abuse of services, or attempts to manipulate the system for personal gain, no refunds will be provided.

Refunds are issued only in cases of system errors or non-delivery of services, and not due to dissatisfaction with a recommended broker, educational content, or client preferences.

 

4. Refund Request Process (If Applicable)

If you believe you qualify for a refund under the eligible circumstances, please follow these steps:

  1. Submit a Refund Request – Send an email to info@kabirforex.com with the subject line: “Refund Request – [Your Name]”.

  2. Provide Transaction Details – Include proof of payment, the date of the transaction, and a brief explanation of the issue.

  3. Review Process – Our team will review your request within 5-7 business days and notify you of our decision.

  4. Refund Approval or Rejection – If approved, the refund will be processed to the original payment method within 7-10 business days.

📌 Note: Refund requests submitted after 30 days of the transaction date will not be considered. Refunds will be processed only if the request meets all eligibility criteria.

 

5. Chargeback & Dispute Policy

We take fraud prevention seriously. If a chargeback or dispute is initiated without first attempting to resolve the issue with us, the following actions may be taken:

  • Immediate account suspension – The client’s access to our services may be revoked.

  • Blacklist from future services – The client will no longer be eligible for any services or recommendations.

  • Legal Action – In cases of fraudulent chargebacks, legal action may be pursued to recover losses and damages.

If you have a payment-related issue, we strongly encourage you to contact us first so we can work on a resolution before a chargeback is initiated.

 

6. Alternative Resolution

For clients who are dissatisfied with our services, we may offer an alternative resolution instead of a refund, such as:

  • Service Credits – Credit towards future services or consultations.

  • Extended Access – Additional time to access educational content.

  • Personalized Support – Direct assistance in resolving concerns or service-related issues.

Our goal is to ensure customer satisfaction while maintaining fair refund policies.

 

7. Changes to the Refund Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Clients are encouraged to review this policy periodically to stay informed.

 

8. Contact Information

For any refund-related inquiries, please contact us at:

📧 Email: info@kabirforex.com
🌐 Website: KABIRFOREX.COM